Shipping Policy

At TERIHOME ( Studio AKA LLC ), we’re committed to delivering high-quality quilts and home essentials to customers worldwide—with care, transparency, and speed. Whether you’re ordering from across the street or across the globe, we want your experience to be as smooth and reliable as possible.

1. Order Processing Time

All orders are processed within 3 – 5 business days (Monday through Friday, excluding holidays). Once your order is confirmed, you will receive a processing confirmation email. After your order ships, you’ll receive a shipping confirmation with a tracking number.

Note: During peak seasons (e.g., holidays or major promotions), processing may take up to 7 business days.

2. Shipping Locations

We currently ship worldwide, with our primary shipping zones including:

  • United States (main focus)

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Most EU countries

  • Selected countries in Asia and South America

If we are unable to ship to your country due to carrier restrictions or regulatory issues, we will contact you immediately to resolve the issue or issue a full refund.

3. Shipping Methods, Timeframes & Rates

United States (Main Market)

Shipping Method Estimated Delivery Time Cost
Standard Shipping 7–15 business days $8.95
Expedited Shipping 5–12 business days $25.95
Free Shipping 7–15 business days $150.00

I

Region Estimated Delivery Time Cost
Rest of World 12–30 business days $19.95
     
     
     

Note: All shipping rates are displayed at checkout based on your location and selected service.

4. Customs, Duties & Import Taxes (International Orders)

International customers are responsible for any customs fees, import duties, taxes, or other charges that may apply based on your country’s import regulations. These fees are not included in the product or shipping cost and will be collected by your local customs office upon delivery if applicable.

5. Order Tracking

Once your order ships, a tracking number will be emailed to you. You can track your order via:

  • Our website’s “Track Order” page

  • The carrier’s official website (e.g., USPS, UPS, DHL, etc.)

If you haven’t received tracking information within 7 business days after your order confirmation, please contact our support team.

6. Delays or Delivery Issues

While we strive to meet all estimated delivery windows, delays may occur due to:

  • Weather conditions

  • High shipping volumes

  • Customs clearance for international orders

  • Carrier-related issues

We are not responsible for delays caused by the carrier or circumstances beyond our control. However, we will work with you to resolve any shipping issues as best we can.

7. Incorrect or Undeliverable Addresses

Please ensure all shipping details are accurate when placing your order. If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages.

  • If the package is returned to us, we will contact you to arrange reshipment (shipping fees may apply).

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of the delivery date (or expected delivery date).

  • Provide your order number and any relevant photos (in case of damage).

  • We’ll investigate and offer a replacement or refund if appropriate.

9. Split Shipments

To ensure faster delivery, some items in your order may ship separately. You’ll receive individual tracking numbers for each shipment.

10. Contact Information

If you have any questions or concerns about your shipping, don’t hesitate to contact us:

📧 Email: [email protected]
📍 Business Hours: Monday to Friday, 9 AM – 5 PM EST

TERIHOME ( Studio AKA LLC ) — Bringing comfort to your home, wherever you are.

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