Return & Refund Policy

At TERIHOME ( Studio AKA LLC ), your satisfaction means everything to us. We are proud of the quality and craftsmanship of our quilts and bedding products. If for any reason you’re not completely satisfied with your order, we will do everything we can to make it right. Please take a moment to review our full Return & Refund Policy below.

1. Return Window & Eligibility

You may return most items purchased from TERIHOME ( Studio AKA LLC ) within 10 days of the delivery date for a full or partial refund, depending on the condition of the item.

To be eligible for a return:

  • The item must be in brand-new condition — unused, unwashed, unaltered, and free of stains or odors.

  • The item must include all original tags, packaging, and accessories.

  • The return request must be made within 30 calendar days from the date your package was delivered.

  • A valid proof of purchase (e.g., order number or receipt) is required.

Important: Products marked as “Final Sale” or “Non-Returnable” (including personalized quilts or special promotions) cannot be returned or refunded unless defective.

2. How to Start a Return

To request a return, please follow these steps:

  1. Email us at: [email protected]

  2. Provide the following information:

    • Your full name and email used to place the order

    • Your order number

    • Reason for the return

    • Clear photos if the item is defective, damaged, or incorrect

  3. Our support team will review your request within 1–2 business days and respond with next steps and return instructions.

Returns without prior approval will not be accepted.

3. Return Shipping Fees

  • For U.S. orders:
    – If the return is due to our error (wrong item, damage, defect), we will provide a prepaid return shipping label.
    – If the return is due to change of mind, size, or style preference, the customer is responsible for return shipping costs.

  • For international orders:
    – All return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We strongly recommend using a trackable shipping service and keeping the receipt of shipment until the refund is processed. TeriHome is not responsible for lost return shipments.

4. Refunds

Once your returned item is received and inspected, we will notify you by email about the status of your refund.

  • If approved, the refund will be issued to your original payment method within 5–10 business days.

  • Depending on your bank or credit card company, it may take additional time for the funds to appear in your account.

  • In case your return does not meet the conditions above (damaged, stained, or used), we reserve the right to refuse the refund or charge a restocking fee (up to 30%).

Shipping fees (if any) and international customs duties are non-refundable, unless the return is due to our fault.

5. Replacements & Exchanges

We currently do not offer direct exchanges. If you would like to get a different color, size, or design, please:

  • Return the original item for a refund, and

  • Place a new order for the desired item.

This ensures the fastest processing and inventory availability.

6. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or not as described:

  • Email us at [email protected] within 7 days of delivery.

  • Please include your order number and clear photos of the item and packaging.

  • We will offer a full refund, replacement, or store credit, depending on your preference and availability.

We take great care in packaging and quality control, but we’re here to fix things if something goes wrong.

7. Non-Returnable Items

For hygiene, safety, and personalization reasons, the following items cannot be returned or refunded:

  • Personalized or custom-made quilts

  • Clearance or Final Sale items

  • Items without original tags or packaging

  • Items used, washed, or altered

  • Gift cards or promotional codes

8. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this time, we begin processing and cannot cancel or modify the order.

If your order has already shipped, you must wait until the item is delivered and initiate a return according to our policy.

9. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Recheck your payment method or bank account.

  2. Contact your credit card company — it may take time before your refund is officially posted.

  3. Contact your bank.

  4. Still nothing? Email us at [email protected] and we’ll help you resolve the issue promptly.

10. Contact Us

If you have any questions about your order, returns, or anything else, we’re always happy to help.

📧 Email: [email protected]
🕘 Business Hours: Monday – Friday, 9 AM – 5 PM (EST)
🌐 Website: www.terihome.com

TERIHOME ( Studio AKA LLC ) — Quality you can feel, service you can trust.

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